ESS Managed Services Practice of a full range of support and maintenance services ranging from basic telephone support to fully managed IT service desk operation designed to supplement internal IT departments. Maintenance services include working hours, out of hours and full 24/7 coverage based on the contract needs of each customer. Through a UK based support team backed up by third level direct contact with key vendors, ESS support and maintenance offers a deep level of technical experience across networking, server, storage and security technologies with extended on-site coverage where specified.
- 24 x 7 telephone, remote and email based technical support
- Vendor software subscription management
- Scheduled hardware servicing and upgrades
- Emergency break-fix service